Customer Service & Training Executive - Premium Hospitality Brand

Join Four Leaves, a leading name in premium hospitality, as a Customer Service & Training Executive in the vibrant heart of Bali. This is a unique opportunity to shape exceptional guest experiences while developing and empowering our team. In this role, you'll be at the forefront of our service excellence, ensuring every guest feels valued and cared for. With a strong focus on training and development, you'll have the chance to mentor and grow our team, fostering a culture of continuous improvement. Based in Kuta, you'll be part of a dynamic environment that thrives on innovation and guest satisfaction.

As a Customer Service & Training Executive at Four Leaves, you'll play a crucial role in delivering outstanding service to our guests. You'll handle inquiries, resolve issues, and ensure that our guests have a memorable stay. Additionally, you'll be responsible for developing and implementing training programs to enhance the skills and knowledge of our team. This role is perfect for someone who is passionate about hospitality, enjoys working in a fast-paced environment, and is committed to delivering exceptional service.

Four Leaves is more than just a hotel; it's a community of dedicated professionals who are passionate about creating unforgettable experiences. We offer a competitive salary, a comprehensive benefits package, and the opportunity to grow both personally and professionally. Join us and be part of a team that values excellence and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional customer service to guests, ensuring their needs and expectations are met.
• Handle guest inquiries, complaints, and requests, providing timely and effective solutions.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Conduct regular training sessions and workshops to improve service standards.
• Monitor and evaluate the performance of the team, providing feedback and coaching as needed.
• Collaborate with other departments to ensure seamless guest experiences.
• Stay updated with industry trends and best practices in hospitality.
• Maintain a high level of professionalism and integrity in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in customer service and training in the hospitality industry.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Certification in hospitality management or a related field is a plus.
• Experience with CRM software such as Salesforce or HubSpot is a plus.

🛠️ Keahlian

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